Tilbern is not giving advice or recommendation by virtue of having provided information on this website.
Following completion and submission of the online form, we will pass your information to a panel of regulated solicitors and internationally recognised law firms who have extensive experience in bringing high profile Group Actions on behalf of consumers who will contact you via telephone using the information you have provided here on the website.
We may receive commission for this introduction. Since our legal experts are acting on a no-win, no-fee basis, you will only have to pay a fee if your claim is successful. The fee structure will be explained when the legal experts contact you.
Tilbern makes every effort to ensure that the information presented on this website is accurate and timely. Whilst Tilbern takes precautions to prevent the occurrence of errors and omissions, the user of this website should not take the accuracy of the information for granted. None of the material contained in this website is to be relied upon as a statement or representation of fact. Tilbern does not accept liability or responsibility and it gives no warranty as to the accuracy of this information.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Under no circumstances will Tilbern, its employees, connected parties or qualified third party associates accept liability for any decision made or action undertaken as part of reliance to the information contained on this website. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your statutory rights are not affected by this disclaimer.
The General Data Protection Regulation (GDPR) was effective from 25 May 2018. This document sets our policy regarding the data we will collect, process, share and other relevant information for you. The information we collect is only done so where we genuinely need it, or where we are required to collect it to perform our legal and/or contractual obligations.
You made an on-line enquiry through the Tilbern website with a view to claiming compensation from the automotive manufacturers who used a ‘defeat device’ in their engines that falsely reported on the vehicle’s emission levels.
Under the above legislation we therefore have a legal obligation to collect, process, and share your data. However, to ensure you are completely happy with your data being used, we will also ask you to consent to your data being used as per the document below before we formally act on your behalf.
Tilbern will collect data from you to allow our panel of regulated solicitors and internationally recognised law firms to follow up with you over the phone and/or by email.
This will include:
The data you provide is used to establish where you are eligible to join the group legal action. The level of compensation is dependent on a number of factors such as when you first purchased or leased your vehicle, the make, the model, how much you paid for the car and, if you have sold it, how much you received for it.
In the process of determining your solution, we will share your data with our panel of regulated solicitors and internationally recognised law firms.
We treat the security of your data with upmost importance. Your data is stored via electronic scans or on our case management software. This data is securely stored on both internal and external servers with the relevant level of security to ensure your data is protected. We employ 3rd party contractors who manage our IT security on our behalf and only do so to the highest standard.
We are required to keep data in order to satisfy our regulators of our compliance to regulation and therefore we will keep your data for 6 years. After which we will destroy your data.
GDPR sets outs what rights you have regarding your data. These are outlined below:
This document sets out the relevant privacy information regarding your data.
You have the right to access the personal data we hold. Should you wish you can request access to your data free of charge, however, we may charge a fee if your request is manifestly unfounded, excessive, or particularly repetitive. We have one month to provide you with access to your data, which would usually be a PDF file of the data we hold.
Should you wish to access your data please write to Data Protection Officer, Zebbel Limited, 7 St John's Rd, Harrow, Middlesex, HA1 2EY
You have the right for inaccurate data to be rectified or completed if you feel it is incomplete. You can tell us this verbally, or in writing at the address above. We have one month to work with you to correct the data.
You have the “right to be forgotten”, and should you wish this to take place you can either tell us verbally or in writing. We will have one month to comply with your request.
Under this right, you have the ability to request that we still hold your data, but not use it if any of the following apply:
You contest the accuracy of our data and we are working with you to verify it You are challenging the lawfulness of how we use your data and you would like to restrict us using it rather than erase it
We no longer need the data but we require it to establish, exercise or defend a legal claim You object to us processing your data under Article 21(1), however, we are considering overriding this objection.
If any of these circumstances apply we will still hold your data, however we will not process it, share it until we have your consent to remove the restriction, or have legitimate grounds to override your restriction.
You have the right for your data to be transferred from one data controller to another. We are required to complete this within one month unless the data is complex. This is usually used in banking transactions.
As an individual you have the right to object to your data:
Tilbern only process your data with your express consent, and we never use it for any of the above scenarios.
Tilbern do not use data in this way.
You have the right to withdraw consent at any time.
If you have any queries regarding this policy please Contact Us
If you are not happy with how we have processed your data in the first instance you should contact us. If you’re not happy with how we have dealt with your complaint you have the right to complain to the Information Commissioners Officer via their website here. Zebbel Limited is licenced by the Information Commissioners Office(registration number ZA487724) - details here
© Zebbel Limited 2020. All rights reserved. Tilbern is a trading style of Zebbel Limited, a limited company registered in England and Wales (company number 07979556). Registered Office: 7 St John's Rd, Harrow, Middlesex, HA1 2EY.